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PAYMENT & TAX
- Items purchased that are shipping to Maryland will be charged a 6% sales tax at checkout.
- Payment can be made with a Credit Card using our secure online checkout through Stripe. Your credit card information will not be stored.
- We ship to the address provided at checkout. Please be sure that it is correct before completing checkout. If it is not, please notify us immediately so we can make the change before shipment. All items are shipped by USPS.
- In-stock items are shipped within 3 business days. Back-order items are shipped within the time frame provided in the item description.
- All of our items are packed with quality materials and significant care. But no matter how much care one uses, items can still get damaged in transit. If your item arrives damaged, please contact us upon it’s arrival with photographs of the item and the package (exactly how it came to you) and we will discuss with you how a replacement will be issued.
- If you fear your shipped order has been lost in transit, please contact us and we can work something out (for international buyers, there will be a longer waiting period.) In the case of packages lost in transit, refunds will not be given and replacements can be discussed. Domestic packages shipped within the US will have tracking information, but international packages may not. If you would like to guarantee that your package is tracked, domestic or international, contact us prior to purchase.
- If your item was marked as delivered by the post office, though you did not actually receive the physical item, please verify the address you provided during checkout, contact your neighbors, housemates, postal carrier and local post office to deal with the issue. In most cases, it was just mis-delivered or mis-scanned and has a way of working itself out over time. We are not responsible for replacements of items that were mis-delivered or mis-scanned at the fault of your local post office. If these items are returned to us because of their mistake, we will gladly re-send them to you at no cost. But if they are not recovered, we sincerely apologize – but there is nothing more we can do.
- We are not responsible for any duties, taxes or brokerage fees that are incurred from border crossing, nor do we have any knowledge of what they may be at the time of your order. No refunds in any circumstance due to these fees will be given. No exceptions.
REFUNDS & EXCHANGES
- If you are in any way dissatisfied with your order, please contact us.
- You have 30 days from the time the item is delivered to contact us with any returns or problems with what you purchased. As mentioned above, if damage or loss occurs when in transit, no refunds will be issued but replacements can be discussed. We will not issue a refund or exchange until the original item is received back in the condition in which it was received or see photographs of the damaged item with the packaging it came in.
- We do not, under any circumstances, refund shipping charges, upgrade fees, or reimburse you for return shipping.